Peter Wisby, 84, has never used the internet and doesn’t have a smartphone, so completely relies on the Tower Bridge Road branch in Bermondsey, south London, to do his banking.
Mr Wisby, who lost a leg in a motorbike accident in 2003, now has to make a two-mile trip to his next nearest bank.
A Barclays worker normally does all the work for him and his wife Eileen, 81, and he claims the bank is lying when it says they’re the only regular customer.
He said: ‘They just tell a pack of lies. They say people aren’t using the banks but it’s because they are putting obstacles in the way all the time.
‘Over the last year they deliberately shut the tills down, and then reluctantly they will open the till when I kick up a fuss.
‘You get a lot of people and they just have a natural aptitude with a keyboard and I’ve never tried online banking, I refuse to do it.’
The couple already had to bank further away from home when the Southwark Park Road Barclays closed a few years ago.
They will also not take money out from a hole in the wall ‘because they are too dangerous’.
The most up-to-date piece of technology they have is Eileen’s mobile phone, which she can ‘just about send a text on’.
She explained it would be really difficult for either of them to get to the next two closest branches.
‘They said in the letter it was Borough High Street or Fenchurch Street, there’s no way we can get to either one every week,’ she said.