TechDigits

Tech news
Thursday, Mar 23, 2023

"Good Thing": IBM Chief Says AI Will Replace "Clerical White Collar Work"

"Good Thing": IBM Chief Says AI Will Replace "Clerical White Collar Work"

The IBM chief said that fields like customer service, human resources and positions within finance and health care could all see automation - not years from now but in the current day.
The Artificial Intelligence (AI) trend has taken the world by storm. From passing medical and law exams to delivering speeches, AI has evolved so much that it even converses with users and offers solutions to their problems. Now speaking about AI systems and the explosion of language-based AI ChatGPT, IBM CEO Arvind Krishna has stated that artificial intelligence is on a rapidly progressive pace to take over "clerical white-collar work".

In an interview with Financial Times, Mr Krishna predicted what sort of jobs the tech will likely be displacing. He also said that he not only believes that the current AI models could already be coming for some jobs, but also that the world should probably welcome it in order to avoid a looming worldwide labour crisis.

"I do think clerical white-collar work is going to be able to be replaced by this [AI]," the chairman and CEO of IBM told the outlet.

Mr Krishna said that fields like customer service, human resources and positions within finance and health care could all see automation - not years from now but in the current day. "I think [practical AI use] is here and now," he said, adding, "We do have a shortage of labour in the real world and that's because of a demographic issue that the world is facing... the United States is now sitting at 3.4% unemployment, the lowest in 60 years. So maybe we can find tools that replace some portions of labour, and it's a good thing this time".

For health care and finance, it is the "regulatory work" that Mr Krishna said no longer needs to be done by people. "A big chunk of that could get automated using these techniques," he told the outlet. The IBM chief also stated that "further out," AI will likely be capable of managing "things in like drug discovery or in trying to finish up chemistry".

As for human resources, Mr Krishna said that the tech could do 90% of data processing needed for "promoting people, hiring people, moving people" while the final judgement calls are still left in human hands. "There are hundreds of such processes inside every enterprise, so I do think clerical white collar work is going to be able to be replaced by this," he said.

According to Mr Krishna, AI taking over customer service could also get clients a "much better answer at maybe around half the current cost. Over time, it can get even lower than half, but it can take half out pretty quickly".
Newsletter

Related Articles

TechDigits
Close
0:00
0:00
Donald Trump arrested – Twitter goes wild with doctored pictures
Credit Suisse's Scandalous History Resulted in an Obvious Collapse - It's time for regulators who fail to do their job to be held accountable and serve as an example by being behind bars.
Russian Hackers Preparing New Cyber Assault Against Ukraine
A brief banking situation report
Elon Musk Is Planning To Build A Town In Texas For His Employees
The Silicon Valley Bank’s collapse effect is spreading around the world, affecting startup companies across the globe
Market Chaos as USDC Loses Peg to USD after $3.3 Billion Reserves Held by Silicon Valley Bank Closed.
Banking regulators close SVB, the largest bank failure since the financial crisis
In a major snub to Downing Street's Silicon Valley dreams, UK chip giant Arm has dealt a serious blow to the government's economic strategy by opting for a US listing
It's the question on everyone's lips: could a four-day workweek be the future of employment?
Corruption and Influence Buying Uncovered in International Mainstream Media: Investigation Reveals Growing Disinformation Mercenaries
Being a Tiktoker might be expensive…
China's top tech firms, including Alibaba, Tencent, Baidu, NetEase, and JD.com, are developing their own versions of Open AI's AI-powered chatbot, ChatGPT
This shocking picture, showing how terrible is the results of the earthquake in Turkey
The desk of King Carlos Alberto of Sardinia has many secret compartments
Charlie Munger, calls for a ban on cryptocurrencies in the US, following China's lead
First generation unopened iPhone set to fetch more than $50,000 at auction.
Almost 30% of professionals say they've tried ChatGPT at work
Interpol seeks woman who ran elaborate exam cheating scam in Singapore
What is ChatGPT?
Tesla reported record profits and record revenues for 2022
Microsoft is finalising plans to become the latest technology giant to reduce its workforce during a global economic slowdown
Tesla slashes prices globally by as much as 20 percent
After Failing To Pay Office Rent, Twitter May Sell User Names
FTX fraud investigators are digging deeper into Sam Bankman-Fried's inner circle – and reportedly have ex-engineer Nishad Singh in their sights
TikTok CEO Plans to Meet European Union Regulators
U.S. Moves to Seize Robinhood Shares, Silvergate Accounts Tied to FTX
Coinbase to Pay $100 Million in Settlement With New York Regulator
FTX assets worth $3.5bn held by Bahamas securities regulator
Former FTX CEO Bankman-Fried finally arrested in Bahamas after U.S. files charges
Corruption works: House Financial Services Chair Waters doesn't plan to subpoena her donor, Sam Bankman-Fried, to testify at hearing on FTX collapse
Yellen hints at ‘national security’ probe into Twitter purchase
Elon Musk reinstates Donald Trump's Twitter account.
George W. Bush and Barack Obama will hold back-to-back disinformation conferences
Solar + Powerwall ensures you never lose power, even if the grid goes down
This man paid for strangers' grocery and it moved them to tears
Meta introduces a new version of Mark Zuckerberg
Virtual Reality on billboards: BMW advertisement on Times Square
Apple CEO Tim Cook says coding should be taught as early as elementary school: 'It's the most important language you can learn'
Apple Executive Resigns After Viral TikTok Shows Him Making Crude Jokes
Huawei is not only better technology, but also protecting users better: Apple Warns Of Security Flaw For Iphones, Ipads And Macs
Mark Zuckerberg warns many teams will ‘shrink’ as Meta revenue drops
Elon Musk reportedly begged for forgiveness after his affair with Google co-founder Sergey Brin's wife
J.P. Morgan’s wealth management guru has some advice for recent college graduates on managing money and building wealth
Pentagon widens scope of UFO-hunting unit
Bezos' girlfriend Lauren Sanchez gives $1M to group focused on migrant kids at US-Mexico border
Hong Kong gets its first metaverse churches with avatars and virtual preachers
The ‘Dirty Quid Pro Quo’ Between Democrats and Big Tech
Elon Musk swore in March not to sell any Bitcoin, but Tesla cashed out 75% of its Bitcoin holdings amid the crypto winter just months later
Crypto winter continues at Gemini as another round of layoffs hits Winklevoss crypto exchange
×